October 1, 2009 – Plimus, Inc., provider of the leading independent outsourced e-business platform, is now offering CrossLoop’s online tech support and training services to all vendors and affiliates in the Plimus network.

CrossLoop, the leading online network of certified, world-class technology professionals, offers individuals and businesses low-cost, remote technical support and training. Vetted experts are available around the clock to take control of a customer’s computer and solve technical problems remotely using CrossLoop’s free, easy-to-use, award-winning desktop sharing software, which has been recommended by the Wall Street Journal, NY Times, Forbes, PC Advisor, and Business Week. With a 99% customer satisfaction rating, CrossLoop is known for friendly service, the highest success rates, quick solutions, and fair prices. Plus, CrossLoop stands behind its service with a full money-back guarantee.

Plimus vendors can now offer these IT and training services to their customers alongside their own products, earning money with each sale, allowing them the opportunity to quickly generate additional revenue with minimal effort. For example, a software vendor may offer a “Do It For Me Download” service whereby a CrossLoop expert will assist the end customer with the download, installation and configuration of the software application. This service better supports the end customer while also allowing vendors to lower customer support costs by offering immediate, guided support by CrossLoop experts trained in servicing their products from within the support section of their site.

“Plimus is committed to serving the needs of our growing Vendor base,” commented Simon Jones, VP of Marketing for Plimus. “Offering CrossLoop’s world-class remote technical services is yet another way for our sellers to enhance their product offerings.”

In addition to their wide service catalog, CrossLoop’s support of anti-virus software, networking, security, and software training complement well Plimus’ extensive product catalog and Vendor community.

Plimus Vendors can also request custom support packages that can include installation, configuration, training, or troubleshooting for the vendor’s own software or hardware, with immediate, online fulfillment delivered by trained CrossLoop experts.

“We are excited to partner with Plimus' best-in-class e-commerce platform and their large, growing network of vendors and affiliates,” added Lisa Alderson, CEO of CrossLoop. “Through this partnership, Plimus vendors can now deliver premium technical services to their customers, turning a cost center into a revenue enhancement opportunity, while affiliates can benefit from an increased revenue stream.”

Interested parties should contact CrossLoop to jointly define custom service packages to sell to their customers. Plimus vendors and affiliates can also access a number of CrossLoop affiliate offers from the Plimus Product Catalog.

About Plimus:

Plimus, Inc., a global e-commerce solutions provider, builds and manages online businesses for thousands of software publishers, web hosting companies and online retailers. Plimus helps companies and publishers of all sizes maximize online revenues and reduce the costs and risks of running an e-commerce operation. The company's award-winning platform offers order management, fraud prevention, export controls, tax management, physical and digital product fulfillment, multi-currency and multi-language support, advanced reporting services, marketing tools, licensing management, an affiliate network, and much more. For more information, visit www.plimus.com.

About CrossLoop:

CrossLoop is redefining the tech support category for consumers and small businesses by providing immediate, low-cost access to qualified help anytime and anywhere. Through its easy-to-use desktop sharing software and network of technology professionals, CrossLoop connects computer users with trusted, qualified independent service providers. Available in 21 languages and used by individuals and businesses in over 190 countries, CrossLoop serves over two million users and has enabled more than 100 million "help minutes" to provide technical support, training and collaboration around the globe. CrossLoop is backed by El Dorado Ventures and Venrock. For more information, please visit www.crossloop.com.