Community Close
Login to Plimus Community
Not a Community member yet?
Get a Profile to:
- Raise Your Visibility
- Find Partners to Sell Your Products
- Find Partner Products to Sell
- Have Your Say in Blogs & Forums
Phone verification
You guys now are starting to really piss me off.
I understand your security policies and you are trying to do your best to protect vendors from fraud.
But why the hell would you be willing out of nowhere to phone check our customer who have made over dozen of orders through your freaking system over the years with over $1500 total??
Are you just picking orders randomly for phone checks? Isn't there a bit of clear thiking left there?
Why not to at least leave it to me for manual review than?
I don't see a single reason why such customer could have been assigned for phone verification. Payment method didn't change over the years, same plimus account, same person, same region. It was obvious he was picked randomly. Yes customer have opened a ticket and the issue was resolved. However I had to spend time explaining him the nonsense of situation.
And yes sorry for any inconvenience we have caused to your system and support team.
P.S. another 4 week old technical problem wasn't resolved yet. However support team miracoulsly found that there was indeed a serious bug on Plimus side after the April 26th update in Plimus system. And this is after receiving dozens of replies from them that there are NO problems on Plimus side. Took us just a bunch of logs sent to support, seems they can't see own logs inside the system.
P.P.S. I've recently reported one more bug that doesn't allow to add promo products to cart. No response yet.
Ticket#2009050410005006
this one about main problem with customers' accounts. There is last reply (I guess by you Max) about the problem been identified. But no news about it being fixed.
Ticket#2009052710023364
about promo products not working with shopping cart. No reply from 27.05
Ticket about phone verification was of course solved the same day and thank you for that. My complaint was not about unsolvable situation with phone check, but about the nonsense of situation that an old VIP customer (who made lots of orders in the past) was bothered with this check.
Thank you, Max.
So do i understand it correctly that you guys randomly verify payments true phone calls?
What do i tell my costumers then, please fill in your phone number because maybe you will need to be verified?
That sounds not good, i really would like to use you guys for me webhosting service where i have a lot of requiring payments but this makes me shy away to be honest.
Also the support issue where tickets takes 2/3 days make it not any better, to bad because at the surface you look like you have a great service but reading the forums i get the feeling that Plimus is a bigger pain in the but then Paypal.
Dave.
This isn't true. You'll find way more negative feedback about paypal on the web.
Anyway in this exact case (phone verification) I've seen lots of complaints. And this last example I've started topic with puzzled myself.
Agree they should verify because it's protect vendor . And they should have two type , one is team checking and one is vendor manual checking . Vendor can choose one in two that type.
Disagree because almost of my customer never seen any phone incoming from Plimus , but order still failed by verify with reason : " no reached in phone calling " .
Best Regards
Checking is important but not randomly braindead.
Plimus recently processed several orders for our account.
Plimus Username: *******
Name: sqdsqd qsdqsd
Company Name: dsqsqd
Billing Address: qsdqsd
azeqsd
azeazeeaz, 646546
France Shipping Address:
Email Address: ***************
Phone: 2312312315454
Plimus randomly phone checks people that have no problems but lets through completely dumb 900% obvious fraud.
1. No name
2. No billing address
3. Ip doesn't match
4. No phone
Guys what is wrong with you there?
It can take a 1 f**ng second glance to identify the problem order like this.
I realize you're frustrated, but why not take a more mature approach to this problem? Email tech support and give them the order reference number. Maybe they can make improvements to detect this which will benefit all the vendors.
reported to support right after noticed the problem.
No response in 18 hours. They could have even blocked downloads if weren't responding to urgent matters within 2-3 days.
Are you serious that such kind of problems are not obvious and still should be requested by vendors to be checked/fixed/implemented? Example above shows a failure to make the most minor security check. I have no idea what technically should be requested from plimus.
"Don't let the orders through with "dfdfsfdfsfdfsffdsfs" names and billing addresses"?
They even used to put orders for manual review when IP didn't match billing address. This was definitely great. They are no longer doing it.
Oh wait there is 1 huge security check option for vendors. To block orders with hotmail emails. And right there is an option to put all orders on manual review.
That's very strange as the system creates an automatic response with a ticket number. Please can you check your spam filter to see if it's blocking our mails. Also please mail me your support request via my message link above by my graphic and include your Vendor number.
Thanks.
Derek, Plimus
Sent 2 more requests to vendor support. Got nothing back.
Sent an empty email with test subject and got response. So seems emails are lost somewhere on your side. Why wouldn't ticket generate when I have other than empty email?
© 2001-2010 Plimus Corporation, Inc.
Hi Max,
I assume that you have opened a ticket on this and that our Vendor Support team is in touch with you.
As you know online fraud is a huge problem in our industry and every so often our anit-fraud recognition services will stream potentially problematic orders for manual review. The recognition alogrithms are set to take into account orders with criteria that have already passed through the system, but this is a very specific filtering that can only be examined properly vis a vis the single order you are complaining about.
I can understand your sense of frustration but there are real threats out there that cause real harm to millions of online users each year.
If you want to request that manual review be bypassed altogether then please contact Vendor Support with your request and they will try to assist.
Derek