This Plimus service update V1.22 due for release on April 21st, 2010 contains important new functionality for Sellers.

Our interactive Questions and Answers service has been extended to cover Sellers’ support questions.

A default URL can now be set up to extend the Instant Notification process across all the contracts in your Vendor account as well as allowing you to continue to set up IPNs on a specific contract basis.

The terms of recurring charge transactions are set out more clearly during the purchase flow to avoid misunderstandings by customers, and the Dispute Process has been further upgraded to help you solve more issues amicably and so avoid chargebacks.

This update also contains fixes and improvements to provide greater usability, security, and reliability for users of the Plimus control panel and online commerce application. Be sure to take a few minutes to check out the new Plimus blog and to start following us Twitter and Facebook.

Interactive Answers System Expanded to Sellers Control Panel

Plimus Sellers can now benefit from getting more initial self-help on common problems through our new interactive Questions and Answers system. The content expands dynamically over time as more and more questions and answers are added to the system from genuine questions generated by fellow sellers and answered by the Plimus Support Team.

Sellers can access this innovative help system through the FAQ link on the Control Panel Support page.

The system has been successfully addressing end-customer inquiries over the last few months and should now prove to be helpful to Sellers by providing answers to a wide range of issues.

BuyNow Pages Now Feature Recurring Contract Information

End Customers are now shown confirmatory details of subscription/recurring charges during the order process. This makes it clear that they are entering into a recurring charge transaction and should help reduce customer confusion when subsequent charges are debited.

Improved License Failure Notification Procedure

In the event that the Plimus system is unable to provide relevant license information or license keys from an http request, the system will attempt to make several additional tries over a 24-hour period to provide the license details. Relevant notification messages are sent automatically to Vendors and their customers explaining the situation.

Dispute Procedure

The Dispute procedure and notification emails to Vendors and Shoppers have been improved to providing a clearer and more helpful explanation of the process and available response options.

Learning Center

A tutorial explaining recent changes to Vendor navigation within the Control Panel is now available.