Take Charge of Your Success

These frequently asked questions are here to answer questions and concerns that come up when considering our services. If you do not find the answer(s) you need, please email us, and we'll help you right away.

For more detailed information about any of these topics, please visit our Learning Center. If you are already signed up as a Plimus Vendor, please log into your account and use the Support Tab for more indepth assistance or contact Vendor Support at vendors@plimus.com.

Getting Started

• How do I sell my products through Plimus?
• How soon can I begin selling?
• Will Plimus host my files?
• Do you offer any marketing tools?
• Are there any products/services that are unacceptable to sell?

Features

• Does Plimus support the ability to process payments for subscriptions or recurring charges?
• Can I customize my Order Page?
• Can I create or modify the content of the emails being sent to my customers?
• Do you offer any Reports to manage my business?
• Will you make a separate payment to designated individuals for Royalties?

Payments

• How much does it cost to sign up? What fees will I pay?
• When do I receive my payment?
• What are the payment methods available to me?
• Can Plimus convert my payment from USD to another currency, or do I have to convert at the bank?
• Which conversion rates are Plimus using?

Customers

• Do customers need to pay sales tax?
• Will I be responsible for paying VAT?
• Which payment methods are available to my customers?
• Do you offer support to my customers should they need it?
• What does Plimus do to prevent fraudulent orders?

Technical

• Can you send licenses on every order?

Getting Started

How do I sell my products through Plimus? (top)

It's very simple to open an account with Plimus. First, Register to be become a Plimus seller. Once registered, you will have access to our control panel where you can define the particulars of your product(s) and services as well as customize each product with various contracts, if you so desire. Each contract will display a BuyNow URL, which you add to your site to direct your purchases to Plimus.

How soon can I begin selling? (top)

You can start selling as soon as you go through the setup process. Once you have your products' order pages and email templates set up, you are basically ready to go. Depending on your type of product/delivery, you may have a few additional steps to set up. You can take advantage of our Learning Center as well as our Vendor Support to help you manage your account and all the various options available to you.

Will Plimus host my files? (top)

We provide hosting and offer secure downloads for retail versions only. For every sale, a secure download can be delivered to your customers. This download link expires a few days after the order is completed or after a specific number of multiple attempts, whichever comes first. We offer an extended download warranty as an optional feature so that your customers can always come back to us at a later date should they need the download reactivated.

Do you offer any marketing tools? (top)

Yes, we have a powerful newsletter system that you can use to communicate with your customers. This system offers you the opportunity to stay in contact with your customers by sending newsletters or special offers at regular intervals or for special promotions.

Are there any products/services that are unacceptable to sell? (top)

Yes, we do have guidelines about what products are unacceptable for sale - specific details and the complete listing of prohibited products.

Features

Does Plimus support the ability to process payments for subscriptions or recurring charges? (top)

Yes, products can be set up to automatically bill the customer based on a pre-selected payment schedule. For example, monthly, quarterly, annually, etc. There are two ways of doing this. We can charge for the first period up-front and then continue the billing, or we can first only authorize a card and only start billing on the second period.

Can I customize my Order Page? (top)

Yes, we suggest that you create professional looking order (or BuyNow) pages, which yield better sales and higher confidence with your customers. It's easy to customize your pages by simply clicking on the link in your contracts and then use regular HTML to create a template for your order page. You can also specify different pieces of HTML code to appear at different stages of the order process giving you many different customization options.

Can I create or modify the content of the emails being sent to my customers? (top)

Yes you can customize the communication emails very easily by composing them with any of the available tags for real order values, such as First Name, License Key etc. Once you have your emails saved, you simply click on the email link in the contract section of your account and select any of your previously created email templates.

Do you offer any Reports to manage my business? (top)

Our platform is set up with a number of reports to help you build and manage your business. These reports can help you analyze all activities in a variety of ways, time frames and situations. All of your sales and customer records are permanent so you can consistently and accurately track every relevant aspect and plan accordingly.

Will you make a separate payment to designated individuals for Royalties? (top)

Yes, Plimus Vendors who wish to pay individuals who may have contributed to the development of their product are able to set up a royalty payment (usually either a percentage of the retail cost, or a flat amount) within their account. Using the Plimus e-Business platform, the royalty payment can be automatically calculated and delivered to your partner each month.

Payments

How much does it cost to sign up? What fees will I pay? (top)

There are no upfront sign up or setup fees to join Plimus! We do charge a small sales commission on your Plimus-generated sales which you can see in our fee schedule. These fees are deducted and shown in detail with your monthly payment. If you are an existing Plimus vendor, you can review the pricing in your Plimus agreement at any time by logging into the Control Panel, then:
 1. Click on the Support Tab (upper right side of control panel)
 2. Click on View Agreement Tab &  Scroll all the way down - Exhibit A lists your fees.

When do I receive my payment? (top)

On the 15th of every month, we send out a notification report for the previous month's sales. For example on Sept 15th, you will receive payment for all sales during the month of August. You can choose to be paid in a variety of ways by indicating your preference in your account settings. Learn more about Getting Paid.

What are the payment methods available to me? (top)

You can receive payment via Wire transfer, Check, PayPal, Direct Deposit (for US Bank Accounts Only) or the Plimus pre-paid MasterCard.

Can Plimus convert my payment from USD to another currency, or do I have to convert at the bank? (top)

If you are being paid outside the United States you may either have funds delivered in your local currency (via wire transfer, for instance), or be paid by a check in USD. If you select the first option, we will convert your currency based on our current rate and deposit your funds. If you select the second option, you simply bring your check to your local bank and have them run the conversion and apply the funds to your account.

Which conversion rates are Plimus using? (top)

Our conversion rates are relatively equivalent to the average Buy and Sell rates you can find online (this is known as the Interbank rate) plus about 2%. Keep in mind that Buy and Sell rates change frequently, and we work with a downstream currency exchange service that sets the exact conversion rates, so this is an approximation.

Customers

Do customers need to pay sales tax? (top)

Our relationship is that of a reseller – we buy the products from you and sell them to the end users. This means that we have to collect CA sales tax from all customers in CA when buying a non-electronic only product. Therefore, you do not need to collect any sales tax since we collect it when appropriate and pay it to the authorities.

Will I be responsible for paying VAT? (top)

We collect VAT from all EU consumers who do not have a valid VAT ID for electronically delivered products. We collect this VAT and pay it directly to the relevant national authorities.

Which payment methods are available to my customers? (top)

Your customers can pay for their product by check, money order, credit card, PayPal, e-Check, wire transfer, local bank transfer, direct debit, and purchase order (if totaling over 100 USD). Vendors have the option to accept any or all of these methods by selecting them in their account.

Do you offer support to my customers should they need it? (top)

We have customer support representatives available by phone or email at all times. They can assist your customer with any problems or questions related to the purchasing process 24/7/365. We can take credit card orders by phone if the customer wishes, as well as accept fax orders. Please be aware that the customer support representatives do not offer any technical support on the vendor's products.

What does Plimus do to prevent fraudulent orders? (top)

Every time a sale is attempted, we use a series of automatic and manual checks to ensure that the customer is real and using their own account to make the purchase. We choose not to get into too many details due to the number of fraudulent transactions in the electronic world, and keeping this information relatively confidential is important so as not to give fraudsters any information that would help them. However, we can assure you that we are working to keep the number of fraudulent orders at a minimum each and every day.

Technical

Can you send licenses on every order?

Yes we can and this can be done in a variety of ways:

• Serial Number Distribution: This is our simplest and most popular option. Simply provide us with a list of valid serial numbers, and we will distribute them to your customers as purchases are made.
• Serial Number Generator Call: If you have a serial number generator that can be accessed online, provide us with the address and we will generate a serial number "on the fly." This allows you to incorporate buyer-specific information (e.g. email address) into your serial number to protect against sharing.
• Plimus Piracy Protection: To simplify serial number maintenance and relieve you from the complexity of activation infrastructures, Plimus can auto-generate a serial number for each sale and place it on our activation server. You then embed a simple HTTPS call into your application, directing the software to validate the serial number against our server.