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Live Assistance
When A Customer Is Trying To Buy From You, Give Them a Helping Hand
 

Conversion Ratio - it's what we all live for. But what to do with customers who get as far as starting to buy, but then give up halfway? You can hope that they will give you a call, but that's what you've got already - and you know you'd like to see some improvement.

 

And that's where Live Assistance comes in.


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Plimus Live Assistance is a real-time chat component you can add to your Buy Now page. If a customer has a last-minute question before parting with their hard-earned cash, all they need to do is click a link and they can be chatting live with you.

You can determine when you're open for business on the chat line, so that customers don't click the link and wait for a response that isn't coming.

Best of all, Live Assistance is a free element of the Plimus e-commerce system. To get started, simply:

  • Register as a Plimus vendor
  • Download and install the Live Assistance Operator software
  • Setup preference in the Plimus Control Panel
  • Add Live Assistance to your Order Page
  • You're good to go!

More details on usage and installation are available to all regustered vendors: login to the Control Panel, navigate to Support and enter the Learning Center.

Live Assistance - Just Another Way Plimus Helps You Grow Your Revenues

Plimus is dedicated to helping you achieve your e-business goals, and to growing your revenues. Plimus vendors enjoy a broad suite of tools to help you do this, from coupon and promotion support, to affiliate management and now instant messaging through Live Assistance. If you have any suggestions on what we should add next, let us know.

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Plimus provides payment processing, credit card processing, e-commerce and e-business solutions.
We take payments for credit cards, checks, purchase orders, wire transfers and much more. We are a global leader in e-commerce outsourcing. Our comprehensive platform provides order management, fraud prevention, export controls, tax calculation management, multi-lingual support, multi-currency transactions.
We manage online businesses for thousands of vendors, tens of thousands of affiliates and millions of end customers. Our e-commerce solution is designed to help independent companies of all sizes to grow e-business revenues, and to reduce the costs and risks of running an e-commerce operation.